UCANDAS VDM full system diagnosis technical support


ucandas-vdm-diagnosis-quick-start-instruction-obd2express.pdf  (1.2M)

1, Update list:

3.73 UI program:
1) Fixed data list bug while selected
2) Fixed brand and region name on CN/TW/EN
3) Add options for window size
Update program:
1)History software available
2) Same size with UI
3) Invalid VDM note

3.7 Issue Date: 2014-05-29
1. Optimized the installation process, add optiones for license agreement/Start menu folder/desktop icon/autorun, support the drivers installation covering, support the delete of history data.
2. Optimized the MCU program.
3. Optimized the Update program for diagnostic data list on Chinese Traditional.

V3.5 updated software:

Issue Date: 2014-04-10
 
1. Improve the communication module.
2. Improve the UI of Data List function.
3. Optimize the user registration process.
 
2, How to distinguish the Genuine and Fake VDM UCANDAS?

Our VDM UCANDAS is original. We are the local dealer for this company. This is the our Genuine and fake VDM UCANDAS photo comparision:

1) For fake VDM, when update from official website, it will prompt Login server failure
2) Adapter is differnet, just like the photo shown
3) Fake VCM only can use BETA software which official website released very long time ago, only have english, do not have other languages.

3 How to change the language for VDM UCANDAS to the one you want?

1) If you need other language beside english, when you get the tool, please send your serail number and language to us, we will open the authorization for you.

2) After software authorization is opened. Then follow our software update video to download and install the update tool and other software

3) If you have doubts for language changing, here is the instruction for the video:
a. First you will see to go official website to download the update tool.
b. After you get the notification of your software language is opened. Install the update tool and connect VDM to PC. After PC read the VDM machine, Click update

vdm ucandas full system diagnosis
 [This is the downloaded update tool]

c. You will enter the interface needs you fill in your information. Then register your information. (Keep remember these information, if you use wrong register information to log in the official website in the future, it will meet error prompt)

vdm ucandas
d. In the upper right corner of update interface, after your software is opened ready, you can choose the language you want to download. Then your car software will be downloaded and installed as the language you choose. (This language is for car software. Attention: Language for Car model software and software operation menu is different. Do mot garble it. Only this two language are the same, it will display the car model. Otherwise it will not show any car model after download.)

e. Back to the update tool, you will see the operation language menu. Setup this language to the one you want. Then all the language will be set to the one you want.
vdm ucandas full system diagnosis
[language setup on update tool]

vdm ucandas
[Click this update menu, then you will enter update interface]

f. There are two uses for update tool: if you do not have the car list, then it is the update tool. After you download the car software and install it ready, then it is the diagnose software.

4, A few days ago, i register this VDM UCANDAS on official website and can install and use the software smoothly, today i change another laptop to install the software, it prompt me "Login server failed" and "Communication failed, please try again!", OBDexpress. can you give me any advice to solve this problem? Or this software has IP limitation and only can be installed on one laptop?

VDM UCANDAS Genuine update online software error solution

VDM UCANDAS Genuine update online software error solution

Solution: This problem is caused that you change another laptop and do not use the register information you use. After register, you can use the register information on all laptop. Click User icon and fill in your register information which you done first. Then you can go on to use smoothly.